FREQUENTLY ASKED QUESTIONS

What is “HARD WAX” ?


Hard Wax is the thick (normally applied about 1 cm thickness) wax, which is used on more sensitive areas, e.g. underarms, bikini areas and the face. It is applied in the direction of hair growth using a wooden spatula and when it is dry, you remove it by flicking up the edge, holding it between your fingers and pulling in the reverse direction, against the hair growth .You will know that the wax has “set” when you can pull the wax off the skin without it sticking to your fingers.




Any tips on making waxing easier?


Yes, always stretch taut with your free hand to support the surrounding skin to ensure comfortable waxing, minimal hair breakage, discomfort and maximum results. Ensure your strips are firmly bonded to the skin before pulling off. Quickly pull back the strip at about a 45 degree angle to the skin and continue following through your pulling action so it doesn’t become a “jerky” motion. Don’t lift your hard wax, because it will result in bruising. Follow the advice in the pre and post waxing sections of this FAQ. Finally, always ensure that the wax is applied in the direction of the hair growth and removed in the opposite direction at a 45 degree angle to the skin.
Remember, practice makes it perfect.




How hot should the wax be before I use it?


Yes, always stretch taut with your free hand to support the surrounding skin to ensure comfortable waxing, minimal hair breakage, discomfort and maximum results. Ensure your strips are firmly bonded to the skin before pulling off. Quickly pull back the strip at about a 45 degree angle to the skin and continue following through your pulling action so it doesn’t become a “jerky” motion. Don’t lift your hard wax, because it will result in bruising. Follow the advice in the pre and post waxing sections of this FAQ. Finally, always ensure that the wax is applied in the direction of the hair growth and removed in the opposite direction at a 45 degree angle to the skin.
Remember, practice makes it perfect.




What do I do before I wax?


Exfoliate the skin with a good quality loofah (exfoliating mitt) at least 24 hours before waxing as will help remove the dry skin and assist in bringing any underlying hairs to the surface. The ideal length of hair prior to waxing should be at least 1/4-inch long, or around the size of a grain of rice, however, with practice you can definitely wax shorter hair.
Always check for contra-indications, that is whether the area is safe to wax. You should always ensure that the area is clean ,dry with no trace of perfume, perspiration or lotions. NEVER wax damp skin.

Contra-indications:
- Sunburn
- Open cuts
- Bruises
- Varicose veins
- Eczema, dermatitis or other medical skin conditions
- Raised moles, warts, skin tags




What do I do after I wax?


Apply an after wax oil and a soothing gel. The oil will remove any sticky residue and the gel will nourish and hydrate the skin. (Aloe Vera gel is a very good option.)

What NOT to do:
Do not suntan for at least 24 hours.
Do not go swimming for at least 24 hours.
Avoid excessive exercise for at least 24 hours.
Do not apply perfume to the waxed area for at least 24 hours.

6.What happens if I can’t get the wax off the skin?
Do not try and remove the wax with water. Most waxes are oil based and water with soap will not remove them.
If it has set too hard and won’t come off the skin, reapply wax over the area, wait a few seconds for the wax to set, then remove it. If it becomes really stuck, don’t panic, it will eventually lift if you massage the surrounding area with oil, gradually working inward to where the wax is stuck.

7. What happens if I spill the melted hard wax on the floor or the area where I am working?
Wait for it to set, then using a wooden spatula, chip it off the area. Any residue can then be removed using any oil.


10. How do I clean my waxing equipment?
You can clean your wax warmer by wiping it with a paper towel, which has been immersed with wax solvent (Oil). As for the pot, you can easily peel the wax off once it's hard enough, it's a non stick surface. Ensure your pot is turned OFF at the electrical source and not burning hot before attempting to clean it.

8. What do I do if the area becomes very red after waxing?
Apply a cold compress, for example an ice pack, and leave for a few minutes. Do not apply make-up or any perfumed products for at least 24 hours.

9. How do I know when my wax is ready to be used?
The consistency of hot wax should resemble very thick honey. Ideal temperature for application should be around 131-149°F. Always make sure you stir the wax during the heating process to ensure even heat distribution. Always test your product prior to applying to the desired area. The wax should be applied using a wooden spatula.
A thermometer is a useful tool to ensure your wax is never to hot.


10.Can I re-use my wax?
We recommend you dispose of all used wax, and wooden spatulas. These products are designed to be single use only.

11.How long will my wax last, what is the shelf life?
Always make sure your wax is covered to stop contamination from dust, insects, etc. Your wax will last at least 24 months.




I have a problem with ingrown hairs – how do I get rid of them?


An old age problem! Exfoliate the area with a loofah or exfoliating mitt 2 to 3 times a week, Use a cleansing gel or a cream that contains acids like glycolic, salicylic, and lactic. And please Put the tweezers down.




Why is my hard wax breaking off when I try to remove it?


Perhaps:
• Your application is too thin.
• You are leaving the wax to set for too long and it is becoming brittle.
• Your removal technique is too “jerky” and you need to flick less aggressively.




Why is my hard wax not setting?


It’s probably been applied too thickly or the temperature of the product is too hot. The room environment is important – it’s easier to work in a room with the temperature around 67 -70°F. A fan or open window helps to keep the skin cool.




Should I trim the area prior to waxing?


The ideal length of hair is 1/4-inch long, or around the size of a grain of rice – you can trim the area, be careful to use safety scissors or hair clippers. If you wax when the hair is really long, it just hurts more and you tend to use more product!




What is the procedure I should follow for hard Waxing?


1. Check for contra-indications. Test wax temperature on your inner wrist to ensure it is suitable for application
2. Cleanse the area requiring waxing.
3. Check the direction of hair growth and imprint the picture in your mind.
Using a wooden spatula dip into the wax and pick up approximately 1'' of wax on the tip of the spatula. Make sure you twirl the spatula (with your free hand underneath) to ensure the wax does not drip.
5. Using a circular motion, apply wax to the area, with one hand supporting the skin during application. (The patch of wax will resemble a circle or oval with an even application, with the other edges a little thicker to create a “lip”).
6. Wait for the wax to set, roll back the lip of the wax until you can firmly grab it. Support area and using a rapid flicking motion, remove wax by pulling in the reverse direction of the hair growth.
7. Place hand immediately over the area that you have just waxed. This will minimize any discomfort.
8. Prior to putting on your after waxing products, ensure all areas have been waxed.
9. Apply relevant after wax products. If you have a severe reddening of the skin, an ice compress can be applied, prior to using after wax products.